The approval queue is your command center for verifying volunteer hours. Every Pending log from your organization lands here, and you can process them one by one or in bulk.
Reviewing a single log
- 1
Open Service Logs
Click Service Logs in the left nav. You'll see all logs for your organization.
- 2
Filter to Pending
Use the status filter to show only Pending logs. You can also filter by date range or specific volunteer.
- 3
Click a log to expand
Review the date, duration, description, and any custom field responses.
- 4
Approve or Reject
Click Approve to verify, or Reject and enter a reason the volunteer will see.
Volunteers get frustrated when hours sit in Pending for more than a few days. A quick 10-minute review session Monday and Thursday keeps everyone happy.
Process oldest logs first so no volunteer's hours are stuck for weeks while newer ones get approved.
Writing good rejection reasons
When you reject a log, the volunteer sees your reason immediately. Make it specific and actionable:
- Good: 'You logged 6 hours but the event was 2pm-4pm (2 hours). Please correct the duration and resubmit.'
- Bad: 'Incorrect.' (The volunteer has no idea what to fix.)
- Good: 'Missing activity description — please add what you did so we can verify.'
- Bad: 'Rejected.' (Leads to a confused support ticket.)